Customer care
At St. Austins Service Centre, customer satisfaction isn’t just a goal—it’s the foundation of everything we do. From the quality of our repairs to the professionalism of our team, every decision is made with our customers in mind.
We believe that in a competitive market, what sets a company apart is not just its services, but how it treats its customers. That’s why we’ve built a culture of respect, responsiveness, and results.
Our commitment to you
Our mission is to deliver mechanical repair services of the highest standard. We understand the vehicles are an essential part of our customers daily lives. when something goes wrong , it isn't just an inconvenience it's a disruption.
That's why we aim to :
- Communicate clearly and honestly.
- Keep turnaround times as short as possible .
- Deliver workmanship that meets or exceeds expectations.
- Treat every concern with the seriousness it deserves.
Complaint handling.
We take customer feedback very seriously. All are addressed promptly and objectively by our dedicated customer care team. Our goal is always a fair, timely, and satisfactory outcome for the customer.
Timeliness & Transparency
Subject to the availability of spare parts, we strive to complete all jobs within agreed timelines. To achieve this, we closely monitor the productivity of our staff and the efficiency of each department
A customer first culture
We value long-term relationships over quick fixes, thus :
- We listen carefully and communicate carefully.
- We resolve issues with fairness and urgency.
- We keep our promises.
READY TO book you car in ?
Whether it's regular servicing an emergency repair ,or just advice we're here to help. Talk to our service team today.